Refund policy

1. Summary

NESTI is a subscription service for schools, billed in Egyptian pounds (EGP). You can cancel at any time. If you cancel within 14 days of your first payment, we refund that payment in full. After 14 days, cancelling stops your next renewal — you will not be charged again — and the period you have already paid for is not refunded, unless Egyptian law requires otherwise.

2. Prices and currency

All prices on this website and at checkout are in Egyptian pounds (EGP). Prices exclude VAT; VAT (14%) is added where it applies and is shown separately in the order summary before you pay. The amount you pay is the total shown at checkout — nothing is added afterwards.

3. Full refund within 14 days

• If you cancel within 14 days of your first payment, you receive a full refund of that payment.
• This applies to the first payment of a new subscription (monthly or yearly).

4. After 14 days

• You can cancel at any time. Cancelling stops the next renewal, and you will not be charged for the next billing period.
• There are no partial refunds for the current paid period, unless required by law; you keep full access to NESTI until it ends.

5. Setup and onboarding fees

One-off setup, data import, onboarding and training fees are non-refundable once the work has been delivered. If you cancel within 14 days of paying and the setup work has not started yet, it is refunded in full.

6. Charged in error or twice

If you were charged by mistake, or charged more than once for the same order, we always refund the extra amount in full, whenever you tell us.

7. How refunds are paid

Refunds are paid through our payment provider Paymob to the original card or mobile wallet used to pay, in Egyptian pounds. Once we approve a refund, it usually reaches your account within 7–14 business days, depending on your bank or wallet provider. We cannot refund to a different card or account.

8. How to ask for a refund or cancel

Email info@nesticampus.com or call / WhatsApp +20 111 428 2332 with your order number (it starts with NSTW- and is in your receipt email), the school name and the email address used at checkout. We confirm your request within two business days and tell you when the refund has been sent.

9. Your legal rights

This policy does not limit any rights you have under Egyptian law, including the Consumer Protection Law (Law No. 181 of 2018) and its executive regulations. Where the law gives you a greater right to cancel or to a refund, we follow the law.

10. Contact

NESTI · Fifth Settlement, New Cairo, Cairo, Egypt · Email: info@nesticampus.com · Phone / WhatsApp: +20 111 428 2332